Coaching for Leaders 497: The Way Into Difficult Conversations, with Kwame Christian
16 snips
Oct 26, 2020 
Kwame Christian, Director of the American Negotiation Institute and seasoned business lawyer, shares his expertise in negotiation and conflict resolution. He introduces the compassionate curiosity framework for effective dialogue, stressing the need to acknowledge emotions and approach problems collaboratively. Kwame emphasizes the value of preparation and leads listeners through strategies for discussing sensitive topics, especially in the workplace. He highlights the importance of reframing mindsets during challenging conversations and offers practical advice for fostering understanding.
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Negotiating in a Pandemic
- Acknowledge the pandemic and the difficult economic situation.
- Focus on opportunities, your skills, and market value, rather than just risks.
Preparing for Sensitive Conversations
- Prepare for difficult conversations about sensitive topics like race or politics by considering your goals and potential responses.
- Use resources like Kwame Christian's free negotiation guides to help structure these conversations.
Mediating Conflicts Effectively
- When mediating conflicts, use shuttle diplomacy: speak to each party individually first to understand their perspectives and goals.
- Identify areas of potential agreement or "the deal" before bringing the parties together.
