
The Marketing Companion Humane versus human marketing
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Dec 15, 2025 Mathew Sweezey, a marketing and AI strategist with a focus on customer experience, joins to discuss the delicate balance between humane and human marketing. He argues that humane approaches, powered by AI, can provide quicker, more efficient customer support. Mathew shares examples like Backcountry's GearHead program, illustrating how personalized engagement fosters loyalty. The conversation emphasizes that while AI enhances efficiency, the real competitive edge lies in genuine relationships and creating empathetic customer experiences.
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Relationships Amplify Content Signals
- Mark highlights content plus relationships as a strong SEO and AI signal for authority.
- He credits Andy Crestodina's practice of collaborative content as a repeatable relationship tactic.
CEO Answers Reddit Questions Personally
- Mathew Sweezey described Dan Durston personally answering Reddit questions about ultralight gear.
- That CEO-level engagement built deep brand love within a niche community.
GearHead Email Turned A Buyer Into A Loyal Customer
- Mathew Sweezey recalled Backcountry's GearHead who emailed asking where he was traveling after buying socks.
- That personal outreach turned him into a loyal repeat customer of Backcountry.







