The AI for Sales Podcast

The Future of Customer Experience

Feb 8, 2025
In this discussion, David Guedalia, CTO of Lucia and former Qualcomm innovator, delves into how AI revolutionizes customer interactions. He reveals AI's role as a translator and emphasizes the need for human involvement. Misconceptions about AI's capabilities are addressed, alongside ethical concerns regarding data privacy. Guedalia shares success stories showcasing AI's impact on sales efficiency while urging sales professionals to adapt their skills in this evolving landscape. The conversation also touches on emerging technologies reshaping team dynamics.
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