David Guedalia

CTO of Lucia, a company leveraging AI for customer experience and sales efficiency. Previously held roles at Qualcomm and in automated vehicle technology.

Best podcasts with David Guedalia

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Feb 8, 2025 • 24min

The Future of Customer Experience

In this discussion, David Guedalia, CTO of Lucia and former Qualcomm innovator, delves into how AI revolutionizes customer interactions. He reveals AI's role as a translator and emphasizes the need for human involvement. Misconceptions about AI's capabilities are addressed, alongside ethical concerns regarding data privacy. Guedalia shares success stories showcasing AI's impact on sales efficiency while urging sales professionals to adapt their skills in this evolving landscape. The conversation also touches on emerging technologies reshaping team dynamics.