Future Ready Leadership With Jacob Morgan Is The Future of Work Ready for AI? Balancing AI's Potential and Risks with GoTo's Chief Commercial Officer
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Sep 1, 2025 Peter Mahoney, Chief Commercial Officer at GoTo, shares insights from his extensive experience in technology transformation. He highlights the challenges organizations face in adopting AI, including cultural resistance and fears about losing human judgment. The discussion covers AI's potential in boosting productivity while warning against over-reliance. Peter emphasizes the role of leadership in fostering AI fluency and critical thinking, along with the necessity of balancing AI benefits with practical boundaries to ensure a responsible and innovative work environment.
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Rebranding And Company Focus
- Peter Mahoney recounts LogMeIn's 2021 rebrand to GoTo and the return of LogMeIn as a product family.
- He explains GoTo's focus on remote support, IT management, and cloud communications for SMBs.
From Marketing Rep To Sales Experience
- Peter describes starting at IBM as a marketing rep who discovered he was actually doing sales.
- He credits the experience with giving him empathy for customers and salespeople.
AI As Another Tech Wave
- Peter frames AI as another massive technology wave comparable to the web and mobile.
- He expects continued cycles of disruption and urges adaptation rather than fear.