Google SRE Prodcast Human Factors in Complex Systems with Casey Rosenthal and John Allspaw
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Dec 4, 2024 Casey Rosenthal, Founder of Cirrusly.ai, and John Allspaw, Principal of Adaptive Capacity Labs, delve into the complexities of resilience in software engineering. They emphasize the crucial human factors that influence system reliability and adaptability during failures. The discussion reveals the pitfalls of traditional incident metrics, advocating for an understanding of qualitative impacts on users. Additionally, they tackle the cultural challenges organizations face in incident management, highlighting the need for transparency and better communication.
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John Allspaw's Background
- John Allspaw's background in human factors and system safety influenced his work.
- He realized the similarities between software engineering and safety-critical domains like aviation.
Casey Rosenthal's Background
- Casey Rosenthal, founder of Cirrusly.ai, is known for his work in chaos engineering.
- He built and led the chaos engineering team at Netflix, wrote a book on it, and helped popularize the practice.
Importance of Human Factors
- Human factors are crucial for business outcomes and customer satisfaction.
- Focusing on the human element is essential for overall system reliability.