John Allspaw, a pioneer in resilience engineering known for his impactful work at Etsy and in the DevOps movement, dives into crucial discussions about safety in software. He addresses how traditional safety concepts clash with software development realities. The conversation highlights the necessity of psychological safety for innovation and explores narrative control's role in software perception. They also examine the dynamics of change management in development, including the risks associated with code freezes and fostering open communication during deployments.

Casey Rosenthal, Founder of Cirrusly.ai, and John Allspaw, Principal of Adaptive Capacity Labs, delve into the complexities of resilience in software engineering. They emphasize the crucial human factors that influence system reliability and adaptability during failures. The discussion reveals the pitfalls of traditional incident metrics, advocating for an understanding of qualitative impacts on users. Additionally, they tackle the cultural challenges organizations face in incident management, highlighting the need for transparency and better communication.

In a thought-provoking conversation, John Allspaw, founder of Adaptive Capacity Labs, shares his insights on incident analysis in the software world. He highlights the exciting intersection of software engineering and safety science, emphasizing the importance of viewing incidents as learning opportunities rather than just problems to solve. John discusses the nuances between incidents and accidents, the value of diverse perspectives in investigations, and the necessity of adapting compliance practices to foster creativity. His expertise offers a refreshing perspective on organizational learning.