

Incident investigation: What can we learn from the software world?
Aug 17, 2021
In a thought-provoking conversation, John Allspaw, founder of Adaptive Capacity Labs, shares his insights on incident analysis in the software world. He highlights the exciting intersection of software engineering and safety science, emphasizing the importance of viewing incidents as learning opportunities rather than just problems to solve. John discusses the nuances between incidents and accidents, the value of diverse perspectives in investigations, and the necessity of adapting compliance practices to foster creativity. His expertise offers a refreshing perspective on organizational learning.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 5min
Learning from Incidents in Software
05:18 • 7min
Understanding Expertise Through Incident Analysis
12:36 • 21min
Navigating Compliance in the Software Industry
33:33 • 2min
Understanding Incidents vs. Accidents
35:25 • 14min
Embracing Surprises and Insights
49:42 • 4min