Incident investigation: What can we learn from the software world?

In a thought-provoking conversation, John Allspaw, founder of Adaptive Capacity Labs, shares his insights on incident analysis in the software world. He highlights the exciting intersection of software engineering and safety science, emphasizing the importance of viewing incidents as learning opportunities rather than just problems to solve. John discusses the nuances between incidents and accidents, the value of diverse perspectives in investigations, and the necessity of adapting compliance practices to foster creativity. His expertise offers a refreshing perspective on organizational learning.