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Incident investigation: What can we learn from the software world?

Embracing Differences

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Understanding Incidents vs. Accidents

This chapter explores the critical distinctions between 'incident' and 'accident' in the context of incident investigation, particularly in the software industry. It emphasizes the importance of terminology in fostering effective discussions about safety and near misses, highlighting how understanding minor incidents can lead to improved practices. The conversation also examines the emotional impact of unresolved incidents and the need for thorough analysis to prevent future problems.

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