

Ismael Valdez’s Toolkit for Success: Perseverance, Disruption, and Teamwork
13 snips Jan 16, 2024
Ismael Valdez, a 'Renaissance Man' in contracting, shares insights on knowing your numbers, paying people well, and staying ahead of competitors. He discusses struggling business owners, scaling effectively, and managing labor costs. The podcast also covers dispatching techniques, partnership with Wrench, balancing work and personal life, and innovative thermostat technology.
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Adapting to Economic Climate
- Negotiate better deals with vendors for more affordable systems.
- Train technicians on repairs to offer customers more affordable options.
Motivating Through Tough Times
- Focus on your people and keep them motivated, even during tough times.
- Tough times require tough decisions, so step up and support your team.
Learning from Mentorship
- Ismael Valdez's mentor, Tom Howard, taught him the importance of knowing key performance indicators (KPIs).
- In 2019, Valdez didn't understand business financials, but he persevered for his team.