An Exit Interview with SF Transit Director Jeff Tumlin
Jan 7, 2025
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In this discussion, Jeff Tumlin, the former director of the San Francisco Municipal Transportation Agency, reflects on his challenging tenure leading Muni through a pandemic that drastically altered public transit. He sheds light on the recovery of Muni compared to BART and the essential adaptations made during this period. Tumlin discusses the impacts of rideshare services, the complexities of urban infrastructure, and emphasizes the importance of community engagement for improving transit in San Francisco. His insights provide a glimpse into the future of urban transportation.
Jeff Tumlin's leadership during the pandemic focused on restructuring Muni's services to prioritize reliability for vulnerable populations amid severe financial challenges.
The pandemic spurred cultural change within SFMTA, enhancing employee motivation and pride by highlighting the meaningful impact of their work on community wellbeing.
Deep dives
Jeff Tumlin's Impact on Public Transportation
Jeff Tumlin's leadership at SFMTA has been marked by his response to significant challenges, including a pandemic-induced structural deficit. When Tumlin took over, he faced a $50 million annual deficit and had to navigate an evolving public transit landscape. His tenure was characterized by a focus on increasing efficiency and maintaining service under dire circumstances, even shrinking Muni's service down to its essentials during the worst of COVID-19. By restructuring Muni to prioritize key services, he ensured a focus on reliability, which was crucial for serving the city's most vulnerable populations.
Transforming Culture Amid Crisis
The COVID-19 pandemic acted as an accelerant for cultural change within SFMTA, enabling Tumlin to promote a shift in organizational morale. Employees found motivation in the meaningful nature of their work, realizing the profound impact Muni had on the community's wellbeing. During the pandemic, leadership actively engaged with the staff, highlighting stories that underscored their importance. This approach fostered a sense of pride, helping to sustain operations during a time when many agency employees faced personal health risks working on the frontlines.
Adaptive Procurement Strategies
Tumlin's leadership saw significant changes in procurement processes at SFMTA, allowing for more efficient project delivery. When traditional bureaucratic rules were suspended due to the pandemic, the agency took advantage of this to streamline operations and improve project timelines. For example, lessons learned from past projects enabled modifications that proved effective during the El Terravel infrastructure project, ensuring it was delivered on time and within budget. This adaptive approach demonstrated that, by distributing risks appropriately between the public and private sectors, SFMTA could achieve its operational goals more effectively.
Ridership Challenges and Future Vision
Post-pandemic ridership at Muni has shown a complex pattern with varying recovery rates across different transit lines. Despite an overall average of 75% ridership compared to pre-COVID levels, some lines saw significant increases while others, particularly in downtown areas, lagged behind. Tumlin emphasized the necessity of continually revising strategies to adapt to changing commuter behaviors, especially as many office buildings remained vacant. For Muni to thrive, it must evolve alongside the city’s needs, including addressing concerns about safety and service reliability to attract riders back.
Jeff Tumlin became director of the San Francisco Municipal Transportation Agency in December 2019, just months before the pandemic sent ridership plummeting, creating huge financial challenges and forcing unprecedented change. Tumlin, who has just stepped down as director, was at times a lightning rod for controversies about pedestrian safety, bike lanes, closing streets to car traffic and transit service. But Muni ridership has recovered much better than BART and though the agency faces severe financial troubles, Tumlin managed Muni through a brutal period for public transportation in every city. He’ll join us to talk about his tenure and the future of transit in San Francisco.
Guests:
Jeff Tumlin, director of transportation, San Francisco Municipal Transportation Agency (SFMTA)
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