6min chapter

KQED's Forum cover image

An Exit Interview with SF Transit Director Jeff Tumlin

KQED's Forum

CHAPTER

Adapting Transit: Lessons from a Pandemic

This chapter examines how the pandemic reshaped the operational strategies of the SFMTA, revealing challenges related to structural deficits and service maintenance. It highlights the agency's transformative response to COVID-19, emphasizing the renewed focus on purpose and employee commitment amidst efforts to adapt to the new realities of public transportation.

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