

Customer Success Playbook Postgame - Andrew Marks - Customer Success Certification
Dec 12, 2023
Andrew Marks, an expert in customer success certification and professional development, discusses the value of certifications in customer success and the impact of training on career growth. They also explore the role of AI in knowledge workers and the key skills needed for customer success. The guest shares personal travel experiences and promotes their website, Success Coaching.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
The Value of Certifications in Customer Success
01:43 • 29min
The Impact of AI on Knowledge Workers
30:49 • 2min
Developing Key Skills for Customer Success
33:16 • 12min
Getting to Know the Guest
45:33 • 2min
Travel experiences and upcoming destinations, plus information about Success Coaching
47:53 • 4min