Andrew Marks
Co-founder of SuccessHACKER and chief product officer of their training program. He has over 25 years of experience building high effective post-sales organizations.
Top 3 podcasts with Andrew Marks
Ranked by the Snipd community
Sep 1, 2025 • 44min
(Remastered) Unlocking the Power of Voice of the Customer VoC with Andrew Marks
In a captivating discussion, Andrew Marks, co-founder of SuccessHACKER and expert in post-sales strategies, unpacks the transformative power of the Voice of the Customer (VoC) framework. He emphasizes how a solid VoC program fosters customer satisfaction and drives revenue growth. Andrew shares insights on crafting compelling customer stories and the importance of continuous listening. He also provides practical tips for echoing customer sentiments to build stronger connections, transforming feedback into powerful drivers of organizational improvement.
Jan 9, 2024 • 45min
Unlocking the Power of Voice of the Customer (VoC) | Andrew Marks
Andrew Marks, co-founder of SuccessHACKER, discusses the importance of Voice of the Customer (VoC) framework, its impact on customer satisfaction and revenue, creating customer stories from feedback, and the role of effective communication. Insights include continuous listening and balancing features for new and existing customers.
Dec 12, 2023 • 53min
Customer Success Playbook Postgame - Andrew Marks - Customer Success Certification
Andrew Marks, an expert in customer success certification and professional development, discusses the value of certifications in customer success and the impact of training on career growth. They also explore the role of AI in knowledge workers and the key skills needed for customer success. The guest shares personal travel experiences and promotes their website, Success Coaching.
