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12min chapter
Customer Success Playbook Postgame - Andrew Marks - Customer Success Certification
The Customer Success Playbook
Developing Key Skills for Customer Success
This chapter focuses on the key skills and areas of knowledge that individuals aspiring to excel in customer success should develop. It emphasizes the importance of active listening, empathy, technical knowledge, and data analysis. The chapter also discusses the challenges of developing training programs for customer success teams and the strategies used to address these challenges.
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