Insights for IT Negotiations Salesforce Agentforce: How This New AI Feature Will Impact Customers
Oct 3, 2024
In this discussion, Adam Mansfield, a Salesforce expert advisor, reveals insights from the recent Dreamforce conference and the game's new player: Agentforce. He explains how this AI-powered feature can enhance productivity by automating routine tasks. The conversation also dives into pricing strategies, highlighting the shift towards consumption-based models and their implications for client negotiations. Adam emphasizes the importance of understanding these dynamics as businesses approach Salesforce renewals, ensuring they optimize their investments while navigating the evolving landscape.
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Dreamforce Atmosphere And Agent Buzz
- Adam described Dreamforce as smaller but still lively, with many conversations and music across the city.
- He emphasized that 'agents' was the dominant topic and that Salesforce will turn questions into sales opportunities.
Agentforce Is Einstein Evolved
- Agentforce is essentially the next-generation Einstein co-pilot offering proactive, autonomous agents across sales and service.
- Adam Mansfield warns it augments workflows 24/7 rather than simply replacing employees, shifting attention to higher-value work.
Demand Proof Of The Underlying Tech
- Ask Salesforce detailed questions about the October 2023 AirKit AI acquisition and which parts were integrated into Agentforce.
- Demand proof points and clarity on whether the demos show AirKit tech or bona fide Agentforce capabilities.