Insights for IT Negotiations

SaaS vendors often push programmatic renewal price increases—whether you used the product’s features (new or existing) or not. Here’s a fairer, customer-focused approach: only permit price hikes at renewal when (1) the SaaS vendor enhanced the production being subscribed to since your last renewal and (2) you’re actually using those enhancements. That aligns spend to delivered value and incentivizes vendors add enhancements of value and put in effort to help drive adoption.Key pointsRenewal price increase caps (3–5%, even 0%) are helpful but programmatic and often are littered with conditionsA better standard: tie any increase to verifiable feature use.SaaS vendors should proactively enable usage (training, outreach, no cost resources…etc.)Most customers underutilize features—don’t pay for what you don’t use, certainly don’t pay more for airFor more innovative IT sourcing and risk mitigation insights, ⁠subscribe⁠ to the UpperEdge newsletter and follow UpperEdge on ⁠LinkedIn⁠ and ⁠Twitter⁠.

In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield joins to break down Microsoft’s recent announcement to eliminate Enterprise Agreement (EA) volume discounts starting November 1st. Adam explains what this change means for enterprise customers, how executives are reacting, and the strategies organizations can use to prepare. From executive-level conversations to utilization analysis, alternative solutions, and the role of Cloud Solution Providers (CSPs), this discussion provides practical guidance for navigating Microsoft’s evolving pricing model.Resources:UPCOMING WEBINAR - ⁠Breaking the Microsoft Mold: How to Negotiate on Your Terms⁠BLOG - ⁠Microsoft Ends EA Volume Discounts: What It Means and How to Respond⁠VIDEO - ⁠Microsoft Ends EA Volume Discounts – What It Means for You⁠About the Show:Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships.For more innovative IT sourcing and risk mitigation insights, ⁠subscribe⁠ to the UpperEdge newsletter and follow UpperEdge on ⁠LinkedIn⁠ and ⁠Twitter⁠.

In this episode, Adam Mansfield, Salesforce Practice Leader at UpperEdge and industry expect, explains what the new Pay-As-You-Go and Pre-Commit, and Pre-Purchase pricing models mean for enterprise customers and why Salesforce is providing them.Key takeaways and what will be covered:Breakdown of all three Agentforce pricing options: Pre-Purchase, Pay-As-You-Go, and Pre-CommitWhat EVP of Corporate Strategy, Bill Patterson’s public comments really signal about internal Salesforce priorities and current Agentforce adoptionHow to use this moment of leverage to negotiate better terms, definitions, and future flexibilityFor more innovative IT sourcing and risk mitigation insights, ⁠subscribe⁠ to the UpperEdge newsletter and follow UpperEdge on ⁠LinkedIn⁠ and ⁠Twitter⁠.

Effective November 1, 2025, Microsoft will eliminate EA volume-based discounts for online services like Microsoft 365 and Dynamics 365. Adam Mansfield, Microsoft Practice Leader at UpperEdge, breaks down the impact, why Microsoft is making this change, and how enterprise customers can push back. Learn how this move ties to Microsoft’s motivation to accelerate ARPU growth, increased product adoption and upgrades (Microsoft 365 Copilot, E5), and shift more customers towards an MCA-E or CSP contracting model—and what actions need to be take right now.For more innovative IT sourcing and risk mitigation insights, ⁠subscribe⁠ to the UpperEdge newsletter and follow UpperEdge on ⁠LinkedIn⁠ and ⁠Twitter⁠.

Microsoft closed FY25 with strong revenue growth, fueled by Copilot adoption, E5 momentum, and Azure’s breakout 39% growth. Adam Mansfield, Microsoft Practice Leader at UpperEdge, breaks down the key takeaways from the earnings call, including what the numbers mean for enterprise customers with upcoming renewals or considering in-term purchases. Learn how Microsoft’s focus on moving customers to E5, AI (M365 Copilot, GitHub Copilot, Copilot Studio…etc.) will shape pricing, commitments, and negotiation leverage in the year ahead. For more innovative IT sourcing and risk mitigation insights, ⁠subscribe⁠ to the UpperEdge newsletter and follow UpperEdge on ⁠LinkedIn⁠ and ⁠Twitter⁠.

In this episode of Insights for IT Negotiations, UpperEdge’s Ryan McGhee joins John Belden and Kylie Chisholm to explore how generative AI is influencing SAP S/4HANA brownfield transformations. From productivity claims and risk mitigation to transparency challenges and use case development, the conversation uncovers what IT leaders need to know before engaging their system integrators. Learn how to separate hype from value, ask the right questions, and prepare your environment to fully leverage AI’s potential without sacrificing control or incurring hidden costs.ResourcesBLOG – ⁠Rethinking Transformation Strategy in an AI-First World: AI is Changing SAP Strategy. Is Your Business Ready?⁠BLOG - ⁠Brownfield and the AI Gap: What Your SI Isn’t Telling You and Why It’s More Complex Than It Looks⁠Want to go deeper? ⁠Contact us⁠ to discuss how we can support your transformation strategy.

Salesforce is making bold changes that every customer needs to pay attention to. In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield joins Kylie Chisholm to unpack the upcoming 6% price increase, the evolving AgentForce pricing models, and Slack’s shift toward higher-cost enterprise editions.They explore what’s really driving these updates, how they impact your current agreements, and what actions you should take now to maintain leverage, especially with Dreamforce around the corner.Key Topics:Why Salesforce is raising prices and how customers are reactingWhat to know about AgentForce pricing models and AI consumption risksSlack’s price increase and its role in Salesforce’s bundling strategyPractical steps to prepare for renewal negotiationsResourcesPODCAST – Salesforce Announces August Price Hikes & New AgentForce & Slack Plans: Here’s What You Must Do NowBLOG - Salesforce Increasing Pricing and Adding Agentforce Options: What Customers Need to Know NowIf you’re a Salesforce customer, these changes are coming. This episode will help you get ahead of them. Learn more about how UpperEdge can help here.Episode ChaptersOverview of Salesforce Pricing Changes (00:02:47) Recent Salesforce pricing changes, the 6% price increase, and its impact on customers.Customer Reactions to Price Increases (00:05:50) Explores customer response to the price hikes and the lack of perceived added value.Advice for Customers Facing Price Changes (00:07:09) Guidance on how customers should respond, including requesting detailed usage and value justification from Salesforce.AgentForce: Introduction and Evolution (00:10:11) Introduction to AgentForce, its pricing models, and changes made in response to customer feedback.AgentForce Pricing Models and Bundling (00:11:16) Learn more about the shift from per-conversation to per-action pricing, add-on models, and the new AgentForce One edition.Risks and Challenges with AgentForce Bundles (00:13:35) Discussion of potential pitfalls with bundled offerings, definitions, and renewal challenges.Risks of Consumption-Based Pricing (00:14:38) Deep dive into the risks of consumption-based pricing models, especially as they relate to AI and Salesforce.Negotiating Consumption Terms (00:16:38) Emphasizes the need for clear definitions, protections, and negotiation in consumption-based agreements.Real-World Examples (00:19:01) Advice on preparing for change management and references to large customers like Pepsi adopting AgentForce.Slack Pricing Changes and Bundling (00:20:05) Discussion of Slack’s price increase, new enterprise edition, and its integration into Salesforce bundles.How to Evaluate Salesforce’s Bundled Offers (00:22:16) Advice on how customers should analyze bundled offers, demand value breakdowns, and negotiate opt-outs.Preparing for Dreamforce and Your Broader Salesforce Strategy (00:24:11) Prepare for Dreamforce, consider all Salesforce products, and fight back against Salesforce’s agenda.

Salesforce just announced a 6% price increase effective August 1st (20% for Slack Business+), alongside new Agentforce and Slack plans. This includes a staggering $125/user/month Agentforce add-on and an Agenforce 1 Edition for $550/user/month.In this episode, Adam Mansfield, Salesforce Practice Leader at UpperEdge, breaks down the real strategy behind these moves and what Salesforce customers must do now to prepare before they get locked into higher costs without the right protections.Key Takeaways:What’s really behind the Salesforce product (sales, service, field service and industry) and Slack price increasesWhat comes with the Agentforce add-on and Agentforce 1 EditionWhat customers that are considering  AgentForce need to doWhat to demand from Salesforce before committing to anything: pricing, definitions, volume discounting, protections, flexibility and moreFor more innovative IT sourcing and risk mitigation insights, subscribe to the UpperEdge newsletter and follow UpperEdge on LinkedIn and Twitter.

In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield joins Kylie Chisholm to unpack the evolving reality of vendor lock-in in the cloud era and how AI is deepening that entrenchment. From the long-standing SaaS model to today’s rapidly spreading AI offerings from Microsoft, Salesforce, and others, organizations are finding themselves more tightly bound to vendors than ever before. But does that mean you're powerless? Hardly. Learn actionable strategies to mitigate the risks of cloud and AI lock-in, reframe your negotiation mindset, and hold vendors accountable for delivering long-term value.Resources:BLOG: How to Avoid Vendor Lock-in with Cloud Subscription AgreementsBLOG: Key Trends Disrupting Your Cloud Vendor RelationshipsAbout the Show:Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships.For more innovative IT sourcing and risk mitigation insights, subscribe to the UpperEdge newsletter and follow UpperEdge on LinkedIn and Twitter.

Jeff Lazarto, Oracle Practice Leader at UpperEdge, breaks down Oracle’s explosive FY25 earnings, the role of AI in their growth, and strategic guidance for existing and prospective Oracle customers. From cloud infrastructure to database demand and Oracle’s aggressive sales posture, this episode unpacks what buyers need to know now to negotiate smartly and plan for the future.For more innovative IT sourcing and risk mitigation insights, subscribe to the UpperEdge newsletter and follow UpperEdge on LinkedIn and Twitter.