Adam Mansfield

Adam Mansfield, a software negotiation expert at UpperEdge, and Sahir Azam, a new partner at Index Ventures with a background in product leadership at MongoDB, dive into the hurdles Salesforce faces with its AgentForce AI software. They discuss unclear ROI deterring executives and the rise of AI-driven startups challenging titan CRM companies. The conversation also highlights Microsoft's evolving Copilot integration strategies and how sales teams can leverage real-time data to enhance customer relationships and operational efficiency in a competitive market.

Adam Mansfield, Advisory Practice Leader at UpperEdge, delves into Salesforce's Q1 FY26 earnings and its growth drivers like AgentForce and Data Cloud. He discusses how the adoption of AgentForce affects customer negotiations. Mansfield reveals insights on the Informatica acquisition and emphasizes the importance of securing favorable terms with Salesforce. He also touches on the future significance of Data Cloud, Tableau, and Slack, urging customers to assess commitments before accepting free AI pilots.

In this discussion, Adam Mansfield, a Salesforce expert advisor, reveals insights from the recent Dreamforce conference and the game's new player: Agentforce. He explains how this AI-powered feature can enhance productivity by automating routine tasks. The conversation also dives into pricing strategies, highlighting the shift towards consumption-based models and their implications for client negotiations. Adam emphasizes the importance of understanding these dynamics as businesses approach Salesforce renewals, ensuring they optimize their investments while navigating the evolving landscape.