Fraudology Podcast with Karisse Hendrick
Trust and Safety and The Real World Impacts of Marketplaces w/ Heather Grunkemeier
Sep 10, 2024
Heather Grunkemeier, a former tech recruiter turned trust and safety advocate, shares her unexpected journey in ensuring the safety of pet sitters. She discusses the significant issues she's uncovered, including app misuse leading to harm. The conversation emphasizes the importance of data in creating effective safety policies, the necessity of transparency, and user education in online marketplaces. Tune in for insights on measuring trust, navigating safety risks, and fostering a safer community for pet care through informed practices.
51:05
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Heather Grunkemeier's unexpected journey into trust and safety demonstrates the importance of passion and advocacy for user protection in tech roles.
- The creation of structured policies, such as those addressing hate speech, reflects how adaptability and inclusivity are vital for user safety and community trust.
Deep dives
The Intersection of Fraud and Trust and Safety
The discussion highlights the synergy between fraud prevention and trust and safety measures within e-commerce. Fraud often intertwines with issues of trust, particularly in marketplaces where customer interactions are pivotal. Understanding this connection allows professionals in both fields to share insights and strategies for enhancing consumer safety. The audience is shown the importance of shared experiences and learning opportunities between these related domains.
