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In this episode of Fraudology, Karisse Hendrick speaks with Heather Grunkemeier about her unexpected journey into a trust and safety role and the discoveries she made regarding the safety of pet sitters on her platform. Initially lacking experience, Heather spent six months setting up a strategic framework, uncovering significant issues such as the misuse of the app for sexual harm against sitters.
The conversation delves into the importance of addressing safety on both the consumer and service provider sides, the critical role of data in trust and safety, and Heather's advocacy for transparency and user education to build trust in online marketplaces. Tune in to hear Heather’s insights on mitigating risks, setting effective policies, and leveraging data to protect users.
To connect with Heather on LinkedIn:
https://www.linkedin.com/in/heather-grunkemeier-823866/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
