
The Home Service Expert Podcast The Art of Leadership: Build Trust Overnight with Jeff Hancher
18 snips
Nov 10, 2025 In this conversation, Jeff Hancher, a U.S. Army veteran and bestselling author, shares his insights on leadership development. He emphasizes the importance of discovering your 'why' and effective feedback as first steps in nurturing leaders. Jeff also discusses delivering tough conversations, the significance of one-on-one meetings, and the need for a coaching mindset over a traditional boss role. His personal journey reveals how invested leadership can transform lives and elevate organizational culture.
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Begin With Why And Feedback
- Start leadership development by asking candidates why they want to lead and identifying strengths and gaps.
- Teach leaders to give effective feedback that people thank them for, not just any critique.
Earn The Right To Be Tough
- Earning the right to deliver tough feedback requires prior relational deposits and context.
- The same data given by a trusted leader is received as help, but from a stranger it can provoke anger.
Set Expectations, Then Debrief Regularly
- Set clear, reasonable expectations and explain why meeting them benefits the employee personally.
- Provide regular one-on-one feedback cadences and train people to hit expectations.












