The Jordan Harbinger Show 1255: Abbie Maroño | Mastering Persuasion with Social Engineering
31 snips
Dec 11, 2025 
Dr. Abbie Maroño, a psychologist and social engineering expert who has trained federal agencies like the Secret Service, dives into the fascinating world of ethical influence. She distinguishes manipulation from influence by intention, explaining how the same tactics can foster trust or harm. Discussing the emotional strategies scammers use, Abbie highlights shame’s role in silencing victims. She also shares techniques for turning anger into collaboration and emphasizes the importance of long-term relationship building in ethical persuasion.
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Intention Separates Influence From Manipulation
- Influence and manipulation use the same tactics but differ by intention.
- Manipulation ignores harm while influence seeks mutual benefit and long-term cooperation.
Don't Take Others' Emotions Personally
- When someone lashes out, assume their emotions have nothing to do with you and respond calmly.
- Offer empathy, validate curiosity, and provide solutions to convert conflict into cooperation.
Turning An Angry Student Into A Mentee
- Abbie turned an angry email into a mentorship by praising curiosity and refunding the course.
- The critic later bought her book, left a five-star review, and became a mentee.
