AI + a16z Pylon: Reimagining B2B Customer Support
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Oct 31, 2025 
Marty Kausas and Advith Chelikani, co-founders of Pylon, share their journey transforming B2B customer support. They discuss their scrappy culture, living together, and the media's portrayal of their work ethic. The duo explains how they set Pylon apart from traditional support platforms by unifying teams and leveraging AI for actionable insights. They also emphasize their commitment to building in public and targeting high-growth markets, projecting a long-term vision of evolving customer interactions with AI-driven workflows.
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Founders Still Live Together
- The three founders still live together in a small, windowless apartment and remain scrappy despite Series B funding.
- Marty says this living situation signals they are all-in and prioritize the company above comforts.
Make Grinding Sustainable With Fun
- Make company culture fun and adventurous to sustain long hours without burning out.
- Prioritize output and clarity over forcing long hours on employees; focus on results, not attendance.
Radical Transparency Drives Alignment
- Transparent company metrics accelerate alignment and ownership across teams.
- Pylon shares live dashboards and investor updates so everyone sees wins, losses, and cash burn.