Advith Chelikani, Co-founder and CTO of Pylon, shares insights from his transition from engineer to entrepreneur. He discusses the critical role of product velocity in customer retention and the challenges of scaling customer success in early-stage startups. Advith emphasizes the necessity for founders to stay connected with their customers and explores the balance between growth and operational efficiency. The impact of AI in enhancing customer support and effective hiring strategies that have fueled Pylon's expansion are also key highlights.