Advith Chelikani
Co-founder of Pylon with deep involvement in customer discovery and early company formation; provides background on idea validation, go-to-market thinking, and product decisions.
Best podcasts with Advith Chelikani
Ranked by the Snipd community
14 snips
Feb 26, 2025 • 35min
E282 | Navigating Early-Stage Growth: Churn, Retention, & Customer Success at Pylon
Advith Chelikani, Co-founder and CTO of Pylon, shares insights from his transition from engineer to entrepreneur. He discusses the critical role of product velocity in customer retention and the challenges of scaling customer success in early-stage startups. Advith emphasizes the necessity for founders to stay connected with their customers and explores the balance between growth and operational efficiency. The impact of AI in enhancing customer support and effective hiring strategies that have fueled Pylon's expansion are also key highlights.
11 snips
Oct 31, 2025 • 48min
Pylon: Reimagining B2B Customer Support
Marty Kausas and Advith Chelikani, co-founders of Pylon, share their journey transforming B2B customer support. They discuss their scrappy culture, living together, and the media's portrayal of their work ethic. The duo explains how they set Pylon apart from traditional support platforms by unifying teams and leveraging AI for actionable insights. They also emphasize their commitment to building in public and targeting high-growth markets, projecting a long-term vision of evolving customer interactions with AI-driven workflows.
