The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Building the future of AI-first customer service
Jun 27, 2024
Intercom's experts Bobby Stapleton, OIivIa Singerlla, and Alissa Tyrangiel discuss AI-first customer service. They cover the launch of Fin AI Co-Pilot, benefits of AI in customer service, efficiency gains with AI Co-Pilot features, and the exciting launch of Fin AI Analyst for leaders.
19:33
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Quick takeaways
- Finn AI Co-Pilot aids agents in resolving customer issues faster, enhancing performance and response times.
- Knowledge Hub centralizes support content for human, self-serve, and AI support, streamlining setup and optimizing efficiency.
Deep dives
Exciting New Releases for Intercom's Customer Service Platform
Intercom introduces Finn AI Co-Pilot, a personal AI assistant for agents, aiding in customer issue resolution. The new AI analyst tool offers insights for support leaders to optimize their services. Knowledge Hub, a knowledge management system, centralizes content for human agents, AI agents, and self-serve support, streamlining content management.
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