Building the future of AI-first customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Upcoming Releases of AI-first Customer Service Platform
The chapter discusses the new features of the AI-first customer service platform, including FinAI Agent and FinAI Co-Pilot, emphasizing the transformative role of AI in customer service. It highlights the benefits of FinAI Co-Pilot in providing quick answers and onboarding support agents while maintaining a consistent tone of voice. The chapter also introduces the Knowledge Hub for centralizing support content and the integration of FinAI Agent with email for automated responses and personalized interactions.
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