Negotiate Anything The FBI Negotiation Masterclass - How to Read Minds, Build Trust, and Stay Calm
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Nov 18, 2025 
In this masterclass, guests Joe Navarro, a former FBI special agent and body language expert; Gary Noesner, a retired chief of the FBI's Crisis Negotiation Unit; and Melissa Fortunato, an FBI crisis negotiator, share their insights on high-stakes negotiations. Joe emphasizes the power of benign curiosity and small nonverbal cues. Gary highlights the importance of likability and genuine curiosity in communication. Melissa discusses how diversity fosters trust and effective negotiation tactics, showcasing how these principles apply both in crisis situations and everyday interactions.
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The Theater Of Negotiation
- Small nonverbal details shape negotiations as much as facts.
- Joe Navarro says seating, gaze, gestures and timing change outcomes in every room.
Seven-Minute Airport Recruitment
- Navarro used a brief seven-minute airport encounter to recruit a spy by walking beside him and smiling.
- A gum-left signal later set the meeting that led to cooperation.
Rehearse The Meeting Like A Performance
- Rehearse every element: who enters, where to sit, and when to pause.
- Avoid elevating emotions and control facial reactions when numbers or offers are exchanged.
