

Verizon’s consumer chief: Net neutrality ‘went literally nowhere’
133 snips Apr 21, 2025
Sowmyanarayan Sampath, CEO of Verizon’s consumer division, shares insights on the telecom landscape. He discusses the substantial investments in 5G and the value of competition versus net neutrality. Sampath reveals how regulatory changes impact Verizon's operations, highlighting the current scrutiny over DEI policies. He also addresses the strategic need for a three-year price lock amidst market fluctuations. With a focus on customer experience and future tech innovations, Sampath navigates the complex relationship between government regulations and telecommunications.
AI Snips
Chapters
Transcript
Episode notes
Network Quality Is Local and Operational
- Verizon perceives network quality as both a local and operational advantage.
- They emphasize reliability like backup generators and use AI to monitor and enhance network performance.
Digital Twin for Every Customer
- Verizon uses detailed, localized network performance data for every customer.
- They score customers' network experiences constantly to identify and fix problems quickly.
Renewed Commitment to Fiber
- Verizon is doubling down on fiber after past underinvestment due to spectrum needs for wireless.
- The company aims for a converged fiber and mobility strategy with low churn and high customer satisfaction.