Sowmyanarayan Sampath

Sowmyanarayan Sampath, CEO of Verizon’s consumer division, shares insights on the telecom landscape. He discusses the substantial investments in 5G and the value of competition versus net neutrality. Sampath reveals how regulatory changes impact Verizon's operations, highlighting the current scrutiny over DEI policies. He also addresses the strategic need for a three-year price lock amidst market fluctuations. With a focus on customer experience and future tech innovations, Sampath navigates the complex relationship between government regulations and telecommunications.

Sowmyanarayan Sampath, the Executive Vice President and CEO of Verizon Consumer Group, dives into how AI is revolutionizing telecom operations. He discusses AI's significant role in enhancing customer care and optimizing network services. The conversation highlights the integration of large language models and their transformative potential, along with the importance of compliance and human oversight. Sampath also shares insights on the future of AI in the industry, emphasizing its value chain and ethical considerations in deploying AI technologies.