Sowmyanarayan Sampath

Sowmyanarayan Sampath, the Executive Vice President and CEO of Verizon Consumer Group, dives into how AI is revolutionizing telecom operations. He discusses AI's significant role in enhancing customer care and optimizing network services. The conversation highlights the integration of large language models and their transformative potential, along with the importance of compliance and human oversight. Sampath also shares insights on the future of AI in the industry, emphasizing its value chain and ethical considerations in deploying AI technologies.