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Verizon’s consumer chief: Net neutrality ‘went literally nowhere’

Decoder with Nilay Patel

CHAPTER

Exploring Verizon's Consumer Landscape

This chapter examines the telecommunications industry with a focus on 5G technology, net neutrality, and the operational intricacies of Verizon's consumer division. Discussions delve into the impact of telecom mergers, the importance of network quality, and the challenges of meeting customer demands in a local context. Insights are shared on the organizational structure and management strategies that enhance customer experience and satisfaction within Verizon's expansive consumer operations.

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