The Art of Charm 534: Chris Voss | Never Split the Difference
Jul 28, 2016
Chris Voss, former FBI hostage negotiator, shares insights on negotiation and emotional persuasion. Learn how to size up different types of negotiators and defuse negative emotions. Discover the power of slowing down negotiations and effective communication techniques from his book 'Never Split the Difference'.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
From Crisis Response to Negotiation
01:31 • 15min
Assessing Emotional Biases and Engaging with Analytical Individuals in Negotiation
17:00 • 5min
The Three Types of People in Negotiations
21:31 • 14min
Body language, negotiation teams, and the power of adjectives
35:16 • 3min
The Power of Slowing Down Negotiations
38:43 • 14min
Exploring Effective Communication Techniques in 'Never Split the Difference' Book
53:00 • 2min