Invisible Machines podcast by UX Magazine Peter Greenberg // Invisible Machines S2E6
Aug 3, 2023
Peter Greenberg, Emmy-winning investigative travel journalist, discusses the potential of AI to improve the travel and hospitality industry. They explore the negative consequences of technology and emphasize the importance of conversation. The podcast also touches on the impact of technology on journalism and the use of AI in Airbnb to challenge traditional hotels.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 3min
Exploring AI's Impact on Hospitality Industry
02:38 • 6min
The Negative Impact of Technology on the Hospitality Industry
08:34 • 32min
The Loss of Responsibility in Journalism and the Scam of Frequent Flyer Programs
40:20 • 2min
Automation and Customer Experience in a Coffee Shop
42:47 • 25min
Compassion in the Airline Industry
01:08:09 • 9min
AI in Airbnb: Enhancing Customer Experience and Challenging Hotels
01:17:34 • 4min