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32min chapter
Peter Greenberg // Invisible Machines S2E6
Invisible Machines podcast by UX Magazine
The Negative Impact of Technology on the Hospitality Industry
The host and guest discuss the negative consequences of using technology to cut costs and replace human interaction in the hospitality industry. They emphasize the importance of conversation and express dissatisfaction with automated systems. The chapter also highlights specific examples of how technology has led to a deterioration of service and communication.
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