AI in Airbnb: Enhancing Customer Experience and Challenging Hotels

Robb and Josh enjoy a vigorous conversation with Emmy-winning investigative travel journalist Peter Greenberg. His reporting on the broken experiences and deceitful practices heaping ruin on the travel and hospitality industry reveal opportunities for the technologies associated with AI to make sweeping and meaningful improvements. The catch: these changes will require systemic change, which will be an uphill battle to say the least.