Invisible Machines podcast by UX Magazine cover image

Peter Greenberg // Invisible Machines S2E6

Invisible Machines podcast by UX Magazine

CHAPTER

Automation and Customer Experience in a Coffee Shop

The chapter discusses the implementation of technology in a coffee shop, where baristas use a code-free platform to automate managerial tasks and improve efficiency. It explores the goal of enhancing the human experience and customer engagement through technology. The conversation also reflects on the slow adoption of AI in the hospitality industry and the dichotomy between cost-cutting and genuine customer experiences.

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