Peter Greenberg // Invisible Machines S2E6
Invisible Machines podcast by UX Magazine
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Automation and Customer Experience in a Coffee Shop
The chapter discusses the implementation of technology in a coffee shop, where baristas use a code-free platform to automate managerial tasks and improve efficiency. It explores the goal of enhancing the human experience and customer engagement through technology. The conversation also reflects on the slow adoption of AI in the hospitality industry and the dichotomy between cost-cutting and genuine customer experiences.
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