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Your Brain at Work
The Neuroscience of De-escalation: What Organizations Can Learn From First Responders
Sep 17, 2020
43:31
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Quick takeaways
- Language that acknowledges the level of threat a person is experiencing can help slow down emotional reactivity and facilitate deescalation.
- Creating opportunities for individuals to have a sense of control and autonomy, even in high-stress situations, is crucial for managing threat and promoting deescalation.
Deep dives
Understanding Threat Levels and Their Impact on Communication
When we sense a threat, our brains enter a state of heightened awareness, diverting resources from thinking to fight or flight responses. However, social threats can be as distressing as physical threats, impairing reasoning and communication. To curb threat, it's important to descalate situations and return to reason. This episode explores the science of social threat reward and how it helps us understand and communicate better in various contexts, including front-line workers and organizations.
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Listen to the best highlights from the podcasts you love and dive into the full episode