This book helps readers focus on the product experience rather than deliverables. It integrates user experience design, product discovery, agile methods, and product management. The authors provide tactics for driving design in short, iterative cycles to assess what works best for businesses and users. Key topics include facilitating the Lean UX process with the Lean UX Canvas, ensuring customer-centric success criteria, and building product discovery into the team's velocity[2][4][5].
In 'Sense and Respond', Jeff Gothelf and Josh Seiden illustrate how organizations can thrive by adopting new operating principles. These include shifting from output-focused to outcome-focused management, forming self-guided teams, creating a learning culture, and developing universal skills in customer listening and response. The book highlights the need for a complete rethinking of work organization and management in the face of software-driven technological advancements, enabling real-time observation of customer behavior and continuous innovation.
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In this week’s Product Agility Podcast, we’re joined by Jeff Gothelf, author, speaker, and product discovery expert, to explore the evolution of Lean UX and why it’s no longer just about UX. Jeff shares how the Lean Product Canvas has shifted the way teams collaborate, align on business problems, and focus on outcomes over outputs.
With decades of experience in UX, product management, and agile coaching, Jeff reveals why so many teams get stuck in feature factories and how a problem-solving mindset can unlock better products, stronger teams, and more customer impact.
Key Takeaways:
- Why Lean UX is "dead"—and what’s replacing it.
- The Lean Product Canvas—A practical framework for product discovery and decision-making.
- Outcomes over outputs—How to move beyond feature delivery and focus on real business impact.
- Product vs. Agile Mindset—Why agile teams need stronger product thinking.
- The risk of blindly building AI products—How to avoid the latest hype cycle trap.
Practical Insights:
- From UX to cross-functional collaboration: Why this shift matters for teams.
- How Scrum Masters and Agile Coaches can apply Lean Product principles.
- Avoiding waste: How teams can save millions by validating ideas early.
- Using OKRs effectively: How Lean Product discovery naturally aligns with outcome-driven goals.
Quotable Moment:
"You don’t succeed just by delivering features—you succeed when customer behaviour changes."
Links & Resources:
📖 Read Jeff’s latest book: "Who Does What by How Much" - https://www.amazon.co.uk/Who-Does-What-Much-Customer-Centric-ebook/dp/B0CYDH8R71
📚 Explore the Lean Product Canvas: https://jeffgothelf.com/blog/the-lean-product-canvas/
🌐 Learn more about Jeff’s work: https://www.senseandrespond.co/
Are you still focused on feature delivery? Tune in now and let us know how your team defines success! 🚀
Host Bio
Ben is a seasoned expert in product agility coaching, unleashing the potential of people and products. With over a decade of experience, his focus now is product-led growth & agility in organisations of all sizes.
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Ben Maynard
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Product Agility Podcast
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