Learning Uncut 66: Resource-led Learning Strategy – Sebastian Tindall
Nov 16, 2020
Sebastian Tindall, Head of Learning and Development at Vitality, discusses the innovative 4Ps framework—Prepare, Practice, Perform, and Perfect—designed to tackle the rapid shifts in health insurance training. He highlights how this resource-led approach streamlines learning and supports frontline workers effectively. Tindall shares insights on transforming learning strategies, embracing ongoing feedback, and aligning training with operational needs. His experiences underline the importance of adapting to change and enhancing performance in a dynamic environment.
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Vitality's Unique Business Model
- Vitality's unique shared value model rewards members for healthy behaviors, such as earning an Apple Watch for activity goals.
- This model drives product complexity and fast-paced change that demand rapid learning adaptation.
Navigating Rapid Change at Vitality
- Sebastian found Vitality's fast-moving entrepreneurial culture challenging for traditional L&D methods.
- He embraced continuous change and improvised solutions to fit vital frequent updates.
Train to Use Resources, Not Tasks
- Focus on training people how to use performance support resources rather than exhaustive task training.
- Simplify problem-solving by guiding staff to find answers in workflow-friendly aids like tables.