Sebastian Tindall

Sebastian Tindall, Head of Learning and Development at Vitality, discusses the innovative 4Ps framework—Prepare, Practice, Perform, and Perfect—designed to tackle the rapid shifts in health insurance training. He highlights how this resource-led approach streamlines learning and supports frontline workers effectively. Tindall shares insights on transforming learning strategies, embracing ongoing feedback, and aligning training with operational needs. His experiences underline the importance of adapting to change and enhancing performance in a dynamic environment.