MBA261 Guest Teacher: Ian Altman- How to Get Your Clients to Find You
May 18, 2015
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Ian Altman, CEO of Grow My Revenue, Forbes contributor, and bestselling author, shares insights on attracting clients rather than pursuing them. He introduces the 'Elevator Rant' technique to help businesses connect with clients through relatable language. Altman also emphasizes mastering the 'same-side pitch' for trust-building by addressing client challenges. He discusses the power of leveraging customer feedback and optimizing online visibility, ensuring that potential clients can easily find and connect with your services.
Businesses should shift their focus from what they do to addressing their clients' specific problems to foster better engagement.
The 'Same-Side Pitch' model promotes collaboration by positioning businesses as problem solvers, enhancing trust and client relationships.
Deep dives
The Importance of Understanding Client Needs
Businesses often fall into the trap of explaining what they do instead of focusing on why their clients might need their services. It’s crucial to shift perspectives and understand the specific problems that ideal clients face. By doing this, businesses can communicate in a way that resonates with potential clients, making it clear they offer valuable solutions. This approach fosters collaboration rather than an adversarial relationship, ultimately leading to better outcomes for both parties.
Leveraging Elevator Rants for Engagement
The concept of the 'Elevator Rant' is a powerful tool for businesses to identify what their ideal clients are truly concerned about. This method involves envisioning a scenario where potential clients discuss their frustrations right in front of the business owner. By documenting these rants in the clients' own words, businesses can create messaging that directly addresses their concerns. This tailored communication is more likely to capture attention and generate interest in the services offered.
Same-Side Selling: Entice, Disarm, Discover
The 'Same-Side Pitch' model offers a structured way to engage clients by outlining problems and extraordinary results while acknowledging not every client will be a good fit. This method involves enticing interest with specific client challenges, disarming the expectation of a hard sell, and initiating a discovery phase to understand clients better. By implementing these strategies, businesses can position themselves as partners in solving problems rather than just salespeople. This collaborative approach not only attracts the right clients but also builds trust and long-term relationships.
How can we make it easy for clients to approach us in our business? What do we have to do so we’re not chasing down clients and instead, they come to us? Ian Altman, CEO for Grow My Revenue, a Forbes contributor and a Bestselling Author is going to teach us this amazing lesson for today’s episode so let’s get into it!