The podcast explores how a new leader handles negative feedback from her team, discussing the challenges and offering insights on staying open to growth opportunities, responding authentically, building trust, understanding team members, and framing negative feedback to move forward.
Negative feedback can provide valuable insights into team dynamics and areas for improvement.
Instead of dwelling on past feedback, focus on creating opportunities for open dialogue and collaboration to move the team forward.
Deep dives
Acknowledging the Transition Challenges
Robin faced difficulties during her transition into her dream role, specifically with maintaining responsibilities and navigating the team turnover. Despite the challenges, she is focused on training and rebuilding a team to support her.
Receiving Unexpected Feedback
Robin received feedback from her team that contradicted her perception of creating an open and safe environment. The feedback highlighted concerns regarding feeling heard, recognition, and fear in expressing opinions. Robin was conflicted and reflected on how to respond authentically.
Choosing an Authentic Response
Robin expressed her internal conflict in responding authentically. She considered ways to address the feedback, including providing evidence of contradiction, but realized it might come across as defensive. Through coaching, Robin explored alternative approaches, such as prompting dialogue and creating opportunities for open collaboration.
Moving Forward with Feedforward
Robin commits to moving the team forward by focusing on feedforward rather than dwelling on past feedback. She plans to create opportunities for dialogue and collaboration, gaining insights on how team members feel heard and valued. Robin also emphasizes the importance of fortifying support outside the team to enhance her leadership growth.
She’s grown her entire career at one company, but now she’s in a new leadership role and she recently felt blindsided by negative feedback from her team. She’s struggling to process the feedback and respond. Host Muriel Wilkins coaches her through how she can move forward with her team.