Change Signal Finding The Real Constraint: Dan Heath
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Jun 25, 2025 Explore why billion-dollar visions often fall flat and how focusing on real people can spark genuine change. Dan Heath shares how identifying and addressing bottlenecks, inspired by a Chick-fil-A story, can streamline your transformation efforts. However, solving one constraint might just create another, akin to whack-a-mole. This insightful discussion challenges conventional wisdom in change leadership, urging leaders to connect objectives with deeper motivations to truly engage their teams.
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Visions Must Serve Real People
- Corporate visions focused on hitting numbers fail to motivate employees.
- A vision must connect to the why by serving real people to inspire commitment.
Connect Vision to People Served
- Ground your change vision in the people you serve to connect emotionally.
- Avoid abstract numbers and focus on the real impact for customers or colleagues.
Chick-fil-A's Bottleneck Fix
- Chick-fil-A improved drive-through speed by removing the menu board bottleneck.
- Human order-takers replaced it, allowing multiple simultaneous orders and faster service.
