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Wisdom From The Top with Guy Raz
Mastering Crisis is Everything: Jeff Jones of H&R Block, Uber, Target
Apr 10, 2024
Jeff Jones, seasoned executive, shares insights on crisis management at H&R Block, Uber, and Target. From Target data breach to leading H&R Block during economic downturn and pandemic, Jeff's journey showcases resilience, effective communication, and transparency in navigating crises. Highlights include his transition from ad guy to marketer, Target's transformation, and challenges in the transportation and financial sectors. Jeff emphasizes the importance of leadership qualities and transparency during crisis management.
44:24
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Quick takeaways
- Effective crisis management is crucial for leaders to navigate tough situations and shape their future perception.
- Product relevance and bold changes drive growth and customer attraction more than just advertising.
Deep dives
Struggles and Triumphs of Jeff Jones: From Ad Guy to CEO
Jeff Jones, the president and CEO of H&R Block, shares his journey from being an ad guy to leading a top tax preparation company. Growing up in West Virginia with parents who faced business setbacks, Jeff learned the resilience needed in business. His experiences during crises at companies like Target and Uber shaped his views on leadership and decision-making.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode