10min chapter

Wisdom From The Top with Guy Raz cover image

Mastering Crisis is Everything: Jeff Jones of H&R Block, Uber, Target

Wisdom From The Top with Guy Raz

CHAPTER

Target's Transformation and Crisis Response

Explore how Target revamped its stores and products under new leadership, focusing on household items and groceries to enhance customer engagement. Learn how a data breach crisis catalyzed the company's reinvention, leading to a successful turnaround. Delve into the challenges of crisis response and the importance of transparency and internal reflection in managing corporate crises.

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