Mastering Crisis is Everything: Jeff Jones of H&R Block, Uber, Target
Wisdom From The Top with Guy Raz
Navigating Challenges and Transformations in the Transportation and Financial Sectors
The chapter explores the interviewee's experience with key figures at Uber, reflecting on their decision to join the company, the challenges faced, and the eventual realization that it wasn't the right fit. It delves into the complexities of leading the ride-sharing division, emphasizing the shift towards sustainable growth and addressing driver disenchantment. The narrative transitions to the speaker's role as CEO of H&R Block, focusing on the company's digital transformation and commitment to restoring financial confidence through human-centered services.
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