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Marketing Trends

Brand Building and Customer-Centric Marketing at Attentive

Oct 23, 2024
Keri McGhee, CMO of Attentive and seasoned marketing leader, dives into the fusion of technology and human touch in marketing. She discusses the balance between AI-driven strategies and genuine customer connections, emphasizing personalization and emotional engagement. Keri also sheds light on the importance of being the voice of the customer while navigating rapid tech changes. Additionally, she shares insights on building high-performing teams and the evolving landscape of B2B and B2C marketing. Tune in for some valuable lessons in customer-centric strategies!
48:56

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Podcast summary created with Snipd AI

Quick takeaways

  • The effective use of AI in marketing hinges on having structured data and a clear brand voice to foster meaningful customer interactions.
  • Balancing short-term marketing results with long-term brand development is crucial for CMOs to ensure future revenue sustainability.

Deep dives

The Importance of Data and Brand Voice in AI

Leveraging artificial intelligence effectively in marketing requires having solid data and a clearly defined brand voice in place. This foundation ensures that when brands utilize AI to personalize consumer experiences, they can offer meaningful and tailored interactions. Without this groundwork, brands risk delivering generic communications that fail to resonate with customers, undermining the potential benefits of AI. Therefore, the synergy between well-organized data and a coherent brand narrative is crucial for maximizing the advantages of AI in marketing.

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