Software Engineering Daily Uber’s On-Call Copilot with Paarth Chothani and Eduards Sidorovics
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Apr 8, 2025 
Paarth Chothani, a Staff Software Engineer at Uber AI, and Eduards Sidorovics, a Senior Software Engineer with a focus on machine learning, dive into the creation of Genie, Uber's AI-powered on-call copilot. They discuss how Genie streamlines incident resolution and enhances team collaboration. The duo sheds light on challenges like knowledge management and user feedback in AI development. They also explore the impact of advanced language models on productivity, emphasizing the need for flexibility in evolving AI applications.
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Genie's Origin
- Uber engineers faced recurring pain points when seeking help from platform teams.
- This prompted the creation of Genie, an automated solution to address these issues.
Source Curation
- Curated sources improve vector store accuracy.
- Ingesting all sources indiscriminately leads to lower accuracy and wasted resources.
Feedback and Evaluation
- Implement feedback mechanisms in GenAI apps, like emojis, for continuous monitoring.
- Analyze negative feedback to identify documentation gaps and areas for improvement.
