At Uber, there are many platform teams supporting engineers across the company, and maintaining robust on-call operations is crucial to keeping services functioning smoothly. The prospect of enhancing the efficiency of these engineering teams motivated Uber to create Genie, which is an AI-powered on-call copilot. Genie assists with on-call management by providing real-time responses to queries, streamlining incident resolution, and facilitating team collaboration.

Paarth Chothani is a Staff Software Engineer on the Uber AI Gen AI team. Eduards Sidorovics is a Senior Software Engineer on the Uber AI Platform team. In this episode they join the show with Sean Falconer to talk about the challenges that motivated the creation of Uber Genie, the architecture of Genie, and more.