Uber’s On-Call Copilot with Paarth Chothani and Eduards Sidorovics
Software Engineering Daily
Building Genie: Optimizing Knowledge Management at Uber
This chapter discusses the evolution of Genie, an automated support tool designed to improve communication efficiency among Uber's engineers. It covers the integration of big data technologies, user experience challenges, and the need for accurate documentation in a machine learning environment. Additionally, the chapter emphasizes the importance of user feedback in refining the tool and enhancing overall functionality.
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