Wisdom From The Top with Guy Raz Mobilizing Talent When it Counts: Best Buy's Hubert Joly
Nov 20, 2024
Hubert Joly, former CEO of Best Buy, is a seasoned leader known for his success in business turnarounds. He discusses the challenges Best Buy faced in 2012, including a staggering $1.7 billion loss and fierce competition from online retailers. Joly shares his people-first strategy that prioritizes collaboration over profits and the transformative 'Renew Blue' plan aimed at revitalizing retail. He also emphasizes the importance of empathy in customer service and the evolving dynamics of leadership, including a significant gender shift in corporate roles.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9
Intro
00:00 • 2min
Navigating Crisis: Best Buy's Turning Point
02:02 • 3min
Navigating Leadership Challenges
04:46 • 24min
Navigating Leadership in Crisis
28:23 • 6min
Best Buy's 2012 Crisis and Leadership Challenges
33:54 • 4min
Revitalizing Retail: The Renew Blue Strategy
37:44 • 17min
Empathy in Tech Retail
54:18 • 5min
Evolving Leadership and Employee Retention
59:41 • 11min
Leadership Transition at Best Buy
01:10:42 • 3min